General Terms and Conditions
Grindelwald, November 2025
1. Conclusion of the agreement, terms of payment
The agreement between tenant and landlord is concluded when the agreement signed by the tenant has reached the landlord. The deposit and the balance are set out in the agreement. If the signed agreement or the deposit has not reached the landlord by the agreed date, the landlord may let the property to someone else without further notice and without liability for compensation.
2. Additional costs
Government charges (tourist tax) and additional costs (electricity, heating, etc.) are included in the rental price unless they are expressly shown separately in the agreement.
3. Handover of the property; complaints
The property is handed over to the tenant in a clean condition. Any defects present at handover must be reported to the landlord immediately. Otherwise the property is deemed to have been handed over in perfect condition. If the tenant takes over the property late or not at all, the full rental price remains due.
4. Careful use
The tenant undertakes to use the property with care and to show consideration for other residents of the house and for neighbours. The landlord must be informed immediately of any damage. Smoking indoors is prohibited. The property may be occupied by no more than the number of persons stated in the agreement. Subletting is not permitted. The tenant ensures that all co-occupants comply with the obligations of this agreement. If the tenant or a co-occupant seriously breaches the obligation of careful use, or if the apartment is occupied by more persons than agreed, the landlord may terminate the agreement without notice and without compensation.
5. Return of the property
The property must be returned on time and in proper condition. The tenant is liable for any damage.
6. Cancellation
The tenant may withdraw from the agreement at any time under the following conditions:
| up to 14 days before arrival | free of charge |
| 13 to 3 days before arrival | 50 % of the rental price |
| 3 to 0 days before arrival | 80 % of the rental price |
Substitute tenant: The tenant has the right to propose a substitute tenant, who must be reasonable for the landlord and solvent. The substitute enters into the agreement on the existing terms. Tenant and substitute tenant are jointly and severally liable for the rent. The cancellation fee is calculated from the date on which the notice reaches the landlord or the booking office (on Saturdays, Sundays and public holidays, the next working day applies). If the stay is ended early, the full rent remains due.
7. Force majeure etc.
If force majeure (natural disasters, epidemics, forces of nature, official measures, etc.) or unforeseeable or unavoidable events prevent the rental or its continuation, the landlord is entitled (but not obliged) to offer the tenant an equivalent alternative property, excluding claims for compensation. If the service cannot be provided, or not in full, the amount paid or the corresponding share will be refunded, excluding further claims.
8. Liability
The landlord guarantees a proper reservation and performance of the agreement as agreed. The landlord's liability is excluded to the extent permitted by law. Liability is excluded for failures on the part of the tenant or co-occupants, unforeseeable or unavoidable failures of third parties, force majeure, or events which the landlord, key holder, agent or other persons engaged by the landlord could not foresee or avert despite due care. The tenant is liable for all damage caused by them or by co-occupants; fault is presumed.
9. Privacy policy
Our privacy policy is available here.
10. Applicable law and place of jurisdiction
Swiss law applies exclusively. The exclusive place of jurisdiction is the location of the property. Mandatory statutory provisions that cannot be amended by agreement remain reserved.
Language
This English version is a translation. In case of doubt, the German version shall prevail.
Bank details
| Bank | Berner Kantonalbank BEKB Dorfstrasse 101, 3818 Grindelwald, Switzerland |
| IBAN | CH65 0079 0042 9404 5988 0 |
| SWIFT | KBBECH22 |
| BC-Nr. | 790 |
| Beneficiary | Anke und Nils Homberger Guggenweg 2, 3818 Grindelwald, Switzerland |
Any bank charges are borne by the tenant.
Payment service provider for credit card payments: SumUp Payments Limited, London UK